You’ve set-up routine meetings with department leaders to build ownership.
You’ve established relationships with other key stakeholders.
You’ve set up routine meetings with department leaders to build ownership.
You’ve created a rounding schedule for yourself that demonstrates presence and accountability.
You’ve role modeled positive rounding skills for other leaders.
And now…. you find a mess, a rude employee, or an unsavory story from a patient about their interaction with today’s nurse.
What do you do?
Many leaders use this opportunity to hide behind a keyboard or even worse, hope the problem fixes itself. However, your role as a PX leader makes you the best person to engage in a nonthreatening – yet influential – way. In this interactive conversation, Greta Rosler MSN RN NEA-BC CPXP will share themes she sees from organizations across the country and skills that successful PX leaders use to combat poor performance in the moment.