PX professionals – such as frontline PX leaders and patient advocates – are often challenged by the idea that they can see what is wrong or impacting performance negatively, though they do not have the authority to correct it. In this interactive mini-workshop, participants will have an opportunity to to learn with Greta Rosler MSN RN NEA-BC CPXP as they identify performance needs in their system that don’t seem to go away, and ways that they can start to influence them from their unique vantage point.
